Career


 
 
  
We firmly believe that our employees are our most valuable resources; through continuous employee training and development we aim for organizational excellence.

We strive to:
  • Create a positive HR climate through concern for the individual
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  • Create HR systems and processes which balance the individual's need with that of the organisation
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  • Create a highly respected organisation with strong ethics, integrity and honesty demonstrating socially responsible behavior
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  • Inculcate in our employees a feeling of belonging so that they see themselves as part of a family
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  • Establish best HR practices
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  • Have a safe and healthy working environment
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Our policies are built on a foundation of high employee participation and sensitivity.

 
 
 
Current Openings
Job Code
Job Title
Location
Qualification
 
Strategy, MIS, Intenal Audit & Customer Care 2018 -19
Executive - Customer Care
Anand
Graduate/post graduate
Job Description
 • Obtain data about completed projects from Projects departments / Sales & Marketing teams and initiate customer feedback survey

Responsible for contacting customers for their feedback, problem resolutions and relationship maintenance and help organization create a strong customer focus culture. Provide required support in conducting corporate communications related activities as per plan. 
• Receive customer calls pertaining to feedback, complaints, service and/or repairs 
• Note down the relevant details from customers and pass on the information to relevant department for resolution of complainants / requests
• Assign Ticket No. (in IT system) to customer’s complaint / request and assign to relevant department for its resolution
• Follow up internally to ensure timely resolution of customer’s complaint / request 
• Update the status (in IT system) to customer’s complaint / request after closure or escalate to higher authorities for further investigate
• Occasionally, contact customers for promotions, schemes or other information on behalf of the organization
• Maintain a central repository of customer data 
• Conduct customer satisfaction surveys and feedback time to time and analyse the results
• Co-ordinate corporate communications related activities as and when required and provide required support.
 
  
 
 
 
 
 

 
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